Ordering
Q: How do I place an order?
Browse our collections, choose your preferred size and color, add the product to your cart, and proceed to checkout. Complete the payment to confirm your order.
Q: Can I place an order without creating an account?
Yes. You can shop as a guest or create a MurliMart account for a faster checkout and easy order tracking.
Q: Can I modify or cancel my order after placing it?
If your order has not been shipped, you may request a modification or cancellation by contacting our customer support. Once shipped, orders cannot be modified or cancelled.
Q:How can I track my order?
Once your order is dispatched, you'll receive a tracking number via email and SMS. You can also track your order from the My Orders section of your account.
Shipping & Delivery
Q:What are your shipping options and costs?
Most orders are delivered within 3–7 business days, depending on your location.
Q: Do you offer free shipping?
Yes. Free shipping is available on eligible orders above the minimum purchase value announced on our website.
Q: How do I track my order?
You will receive a shipping confirmation email with a tracking number once your order ships. Use that link or enter your order number on our Order Tracking page.
Q: What happens if my delivery is delayed?
If your delivery is delayed, you can track your shipment online or contact our customer support team.
Returns & Exchanges
Q: What is your returns policy?
Our standard returns window is 30 days from delivery for most items. Some furniture and custom pieces have a different window—check the product page for exceptions. Items must be returned in originally received condition unless damaged.
Q: When will I receive my refund?
Approved refunds are usually processed within 5–7 business days after the returned product passes inspection.
Q: How do I request a return?
Go to My Orders, select the order, and click Request Return. Follow the instructions provided.
- Choosing a selection results in a full page refresh.
- Opens in a new window.