Return & Refund Policy

Thank you for shopping at Maruti Mart! We want you to be completely satisfied with your purchase. Because we offer a diverse range of products—from fresh food to fashion—our return policies vary by item category.

Please read the guidelines below to see how we handle returns, refunds, and exchanges.

1. Ready-to-Eat Restaurant Meals

Due to food safety regulations and the perishable nature of prepared hot food, we cannot accept returns or offer mind-change refunds on ready-to-eat restaurant meals.

  • Issues with your order? If your meal arrived damaged, cold, incorrect, or is missing items, please contact our customer support team within 1 hour of delivery.
  • Resolution: We will gladly arrange for a replacement meal to be sent out immediately or issue a refund/store credit for the affected items. Please keep a photo of the food/packaging to help us improve our service!

2. Groceries & Packaged Foods

  • Perishable Groceries (Fresh Produce, Dairy, Meat, Frozen Items): Due to health and safety standards, these items cannot be returned. However, if any perishable item arrives spoiled, damaged, or past its expiration date, please notify us within 24 hours of delivery for a full refund or replacement.
  • Non-Perishable Groceries (Canned Goods, Snacks, Household Items): These items can be returned within 7 days of delivery. To be eligible for a return, they must be unopened, in their original packaging, and in the same condition you received them.

3. Clothing & Apparel

We want you to love what you wear! If your new outfit doesn’t fit or look quite right, you can return or exchange it.

  • Return Window: Clothing items can be returned or exchanged within 14 days of delivery.
  • Condition: Items must be unworn, unwashed, unaltered, and have all original tags still attached.
  • Non-Returnable Clothing: For hygiene reasons, undergarments, swimwear, and socks cannot be returned unless they arrive with a manufacturing defect.

How to Initiate a Return

  1. Contact Us: Reach out to our support team at Insert Email Address or call us at Insert Phone Number with your order number and details of the item(s) you wish to return.
  2. Pack Your Items: For clothing and non-perishable groceries, pack the items securely in their original packaging.
  3. Drop-off or Pickup: Depending on your location, we will either send you a prepaid return shipping label or arrange a convenient pickup time with our delivery team.

Refunds & Processing Time

Once we receive and inspect your returned item (usually within 3–5 business days of receipt), we will send you an email notifying you of the approval or rejection of your refund.

  • Approved Refunds: The refund will be processed back to your original method of payment within 5 to 10 business days, depending on your bank or card issuer.
  • Store Credit: If you prefer, we can instantly issue your refund as Maruti Mart store credit/wallet balance for your next purchase.

Need Help?
Our customer care team is here for you 7 days a week!

  • Email: Insert Email Address
  • Phone: Insert Phone Number
  • Live Chat: Available on our website from 8:00 AM to 10:00 PM.